Our Support System
With personal attention and safety at the heart of CrossRoads, we have crafted a system that allows us to support a wide variety of cycling abilities and fitness levels. Our support system has evolved to one that now sets the standard for long distance touring.
Every tour has a minimum of six crew members who share the same goal of providing a rich, rewarding experience for everyone. Our leaders are on call 24 hours a day, ready to handle emergencies, manage logistics, and be your guide to most every little thing. You can count on us to be there when you need us!
A vital part of our support includes two cycling leaders (aka the crew) on the road ready to help with flat tires or calling for a van. All of our crew are seasoned cyclists, and are keenly aware of the challenges you may face and the victories you will experience.
During each riding day, three vehicles dedicated to rider support will drive along the route, bunny hopping each other to provide the best possible coverage. All vehicles are equipped with high-power EMT quality two-way radios so your leaders can communicate with each other and act quickly if needed.
You and your group members will be welcome to ride in our support vehicles anytime during the riding day, getting in and out wherever safe. Our crew will make recommendations on the best pick-up and drop-off points so everyone in the group stays within our support window and receives the same level of service.
Our vehicles are stocked with first aid supplies, food, drinks, pumps, tools, tires and more. Unwanted clothing can be left in our vehicles to be picked up at the hotel which means you can lighten your load as the day goes by.
Our skilled mechanics are available on the road and at each hotel to service your bicycle. Our two support vans carry tools, supplies, and replacement parts so our mechanics can keep you rolling during the riding day. Our third support vehicle serves as our mobile repair shop carrying heavier-duty tools, repair stands, and larger replacement parts.
Every SAG Stop is marked on our route sheet so you know exactly where you will find support. We will always have one to three strategically placed stops at 30 to 40 mile increments depending on the day’s mileage, terrain and availability of services.
At each SAG Stop, you will find an assortment of energy bars and gels, two selections of fresh seasonal fruit, delicious baked goods, drinks, and more. Our daily offerings are hearty and healthy, and will keep you well fueled for the miles ahead.
Our SAG Stops are designed to be a place to rest and refresh during the riding day. Lively music, enthusiastic leaders, and delicious food will make for a fun place to gather.
At the start of your adventure, you will receive route sheets for your entire tour so you can plan visits with family and friends and search for interesting sights along the way.
Rate sheets are updated annually as cycling infrastructure across the United States is completed and new route connections are possible.
Every night before dinner, your tour crew will discuss the next day’s ride including road conditions, planned stops, and points of interest. Highlighters and pens will be available so you can mark special sights on your route sheets for easy reference while cycling.
During our Cross Country tour, you will enjoy five days of rest and relaxation in towns and cities with great history. Our first rest day will be in the high mountain air of Flagstaff, AZ, our second in Santa Fe, NM, then historic Abilene, KS with President Eisenhower’s boyhood home and museum. Our last two rest days will be in Champaign, IL, and Erie, PA where our Sheraton hotel sits right on the Erie lake front and marina.
Quality of food and service are two factors used when choosing restaurants for our tours. We use only well known sit-down restaurants that offer a wide variety of food suited to meat-lovers, vegetarians and vegans alike. Restaurants such as Applebee’s, Outback Steakhouse, Texas Roadhouse, Chili’s Bar and Grill, Ruby Tuesday, and Cracker Barrel are typical restaurants used during tour.
When dining with CrossRoads, you will be free to order any entree and soft drink on the menu – the choice will be yours! (Alcohol, appetizers and dessert not included in tour fee.)
Dinner is included on all riding days except evenings before rest days and rest days themselves. We also provide four additional evenings where you will be on your own, free to explore local bistros and cafes without the structure of the tour routine.
Breakfast will be provided everyday of tour at local restaurants and/or hotels, and you will be free to order anything on the menu.
A light lunch will be provided on the longer, more challenging days so you will be well fueled for the miles ahead. Whether meat or veggie wraps, pasta salad or hearty bagels and cream cheese, you will always be well fed by our staff.
Rest assured, we stay at only the best business-class hotels available in each town. Hotels such as Hilton Garden, Hampton Inn, Courtyard Marriott, Springhill Suites, Holiday Inn Express are typical hotels used during tour. Cleanliness, quality of service and your comfort are our highest priorities used when choosing hotels for you and your group members!
Your luggage will be transported each day to the next hotel in the CrossRoads’ truck, and delivered to your room before you arrive. Your leaders will inspect every room for cleanliness, turn the air conditioner on, and open the drapes so that your arrival is as pleasant and comfortable as possible.
Special Occasions and Milestones
Special occasions and milestones will always be celebrated during tour. State lines, mileage markers, centuries, birthdays, Mother’s Day, Father’s Day, and more will all be commemorated with photos, food, and fun.
You will never be lost in a group of fifty cyclists on a CrossRoads tour! We limit our groups to twenty-five cyclists, which means our leaders can interact with every person one-on-one and provide personal attention and stellar support. Our cyclists tell us every year that the camaraderie that develops between group members is in large part due to our small groups and attentive leaders.
Bicycle Packing and Shipping
If shipping your bicycle home from tour, CrossRoads and/or our partner bicycle shop will arrange bicycle packing* and shipping, and provide a cardboard bicycle box for a nominal fee. All cyclists will be responsible for any and all fees associated with packing and shipping.
Ride Solo or with Others
You will be free to ride by yourself or with the company of others, checking in with your leaders at each SAG Stop and hotel. Our goal is to offer the ultimate cycling experience and part of that means riding the way you like to ride – alone or with others.
Summary of What’s Included
- A minimum of six leaders on every tour
- Three support vehicles on every tour
- Luggage delivered to your room daily, before you arrive!
- Free mechanic labor
- Business-class hotels
- Pre-trip telephone support
- Comprehensive training plan
- Welcome Packet
- Pre-Departure Guide
- Travel Planner and Tour Handbook
- Pre-Trip email introductions
- Weekly News Flashes
- Two CrossRoads duffel bags
- CrossRoads team jersey
- One to three SAG Stops daily
- Fresh fruit, nutritious snacks, energy bars, gels daily
- Lunch on the longer more challenging days
- Dinner on riding days except evenings before rest days and rest days themselves
- Breakfast everyday at restaurant and/or hotel
- Bicycle assembly arranged at start of tour
- Bicycle packing/shipping arranged at end of tour